Promoting and supporting voluntary activity across South Northamptonshire


Generalist Adviser

Posted for Citizens Advice Daventry and District

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We provide free, confidential and independent advice to help people overcome their problems. The advice we provide is wide ranging but the majority of advice we provide is in the areas of Benefits, Debt, Housing, Employment and Family Matters. We are also a voice for our clients and consumers on the issues that matter to them through our Research and Campaigns activity.


To have the confidence to assist individuals by giving them information and advice for their particular area of need. To be able to remain impartial, non judgmental and provide a listening ear for our clients to then be able to assist appropriately. We will provide a full training programme to enable volunteers complete this role to the best of their ability.


  • Accessibility
    We have a fully accessible office via a lift if required. We also have a communication support system in place via a portable hearing loop if needed.
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When do I need to be available?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes No Yes No No
Afternoon Yes Yes Yes No Yes No No
Evening No No No No No No No

Availability Details

We provide our services either by phone or face to face on: Monday, Tuesday, Wednesday and Fridays from 10am until 3pm.
We really appreciate any time volunteers are able to give to our organisation, however we do have a volunteer commitment in place to support us for a minimum of 6 hours a week.


The Abbey
Market Square
NN11 4XG

Register your Interest


  • No specific interest


  • Advice and Information
  • Support and Information
  • Supporting Charities
  • Supporting People and Befriending

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