Promoting and supporting voluntary activity across South Northamptonshire


Volunteer Receptionist

Posted for SERVE

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Serve are looking for reception volunteers to be the first point of contact when people visit our building and make a positive impression and impact with our service users both over the phone and in person.

Volunteers must be reliable, trustworthy and have a flexible approach towards undertaking relevant tasks.  Would need to be sympathetic towards peoples circumstances and relate to all visitors 

You would need to liaise and volunteer alongside other staff allocated to work in this area as part of a team.

You are required to adhere to current policies and procedures and respect confidentiality.


All volunteers in this role would need to undertake the following roles:

  • Welcome all Visitors
  • When visitors arrive, ask them to sign in and contact the relevant member of staff to inform of the visitors arrival 
  • Assist visitors with any enquires they have about the services, or pass them onto the relevant member of staff
  • Answer the telephone to initial enquires 
  • Take transport bookings and cancellations
  • Check if visitors need to be recorded on the carpark ANPR system
  • Volunteers may be asked to do additional administrative jobs as part of the volunteer role as directed
  • Report to Transport Manager who supervises reception


  • Accessibility
  • Age restrictions
    18 or over
  • DBS check required
  • Equal Opportunities Policy
    Upon request
  • Expenses reimbursed
    To be discussed with Volunteer Coordinator
  • Health and Safety Policy
    Upon request
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Written role description

When do I need to be available?

Start Date: 12/05/2022

End Date: 12/05/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

A minimum of 1 AM or PM session per week. Hours to be agreed with the volunteer coordinator.


8 West Street
NN10 0RT

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  • Older People


  • Administration and Office

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