Volunteer Generalist Adviser
To help provide an effective and efficient advice service to members of the public. To help influence government and other organisations by providing information about the effect of their policies and actions on the lives of clients. Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities. Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision. Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals. Completing clear and accurate case records. Recognising the root causes of problems and participating in taking appropriate action. Keeping up to date on important issues by attending the appropriate training and through essential reading. Attending meetings as requested.
A commitment to the aims and principles of the Citizens Advice (CA) service. Excellent communication skills. Being open and approachable. Ability to communicate clearly both orally and in writing. Ability to sift through information and extract what is relevant. Basic mathematical skills, including percentages. Respect for others views, values and cultures. An understanding of confidentiality A willingness to use computers on a regular basis. A positive attitude towards self-development and assessment. Ability to work as part of a team. Ability to recognise own limits and boundaries relevant to the role
No additional details recorded for this opportunity.
When do I need to be available?
Town Centre House
7/8 Mercers Row
Towcester Area Door To Door
Northamptonshire Association For The Blind (NAB)
Northamptonshire Healthcare NHS Foundation Trust (NHFT)
VIN - Happy@Home Project