We are a registered, local charity for residents of Northampton, Wellingborough, South and East Northamptonshire and part of the Citizens Advice network; the largest independent advice provider in the world, and one of nation’s best-known and most trusted charity networks. We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Purpose of the role:
- To help provide an effective and efficient advice service to members of the public.
To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.
Main duties and responsibilities include:
- Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
- Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
- Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.
- Completing clear and accurate case records.
- Recognising the root causes of problems and participating in taking appropriate action.
- Keeping up to date on important issues by attending the appropriate training and through essential reading.
- Attending bureau meetings.
Personal skills and qualities required:
- A commitment to the aims and principles of the CAB service.
- Excellent communication skills.
- Being open and approachable.
- Ability to communicate clearly both orally and in writing.
- Ability to sift through information and extract what is relevant.
- Basic mathematical skills, including percentages.
- Respect for others views, values and cultures.
- An understanding of confidentiality
- A willingness to use computers on a regular basis.
- A positive attitude towards self-development and assessment.
- Ability to work as part of a team.
- Ability to recognise own limits and boundaries relevant to the role.
- No specific interest
- Advice and Information
- Computers, IT and Websites
DBS check required
No DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When do I need to be available?
Start Date: 20/06/2019
End Date: 20/06/2020
To help us deliver our service, you must be able to commit to volunteering as an adviser for at least 8 hours per week for a minimum period of 12 months. Generally we require advisers between 9.15am – 3.15pm in Northampton and 9.45am – 3.15pm in Wellingborough.
7-8 Mercer's Row
2b High Street
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