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Telephone Gateway Assessor

Posted for Citizens Advice Services Corby & Kettering

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This role plays and important part in helping to answering the county CAB hotline. The assessor identifies the initial problem that the individual is calling about in line with identified procedure. Completing the electronic case recording system ( Casebook) and either signposting the client to other organisations that can help them or making them an appointment to come in and see an adviser for a full assessment. Gateway assessments usually take 15-20 minutes to undertake.

Skills

Full training will be given in CAB procedure it would be useful if the individual had some customer service experience and some ability with different IT systems e.g. excel, word

Register your Interest

Interests

  • Black and Minority Ethnic Communities
  • Civic Responsibility and Communities
  • Homeless and Housing
  • No specific interest

Activities

  • Advice and Information
  • Legal Work

Details

  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When do I need to be available?

Start Date: 15/02/2021

End Date: 18/02/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

To be discussed

Location

Municipal Council Offices
Bowling Green Road
Kettering
Northamptonshire
NN15 7QX

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