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Response Volunteer Service

Posted for Northampton General Hospital NHS Trust

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Volunteers are an invaluable part of the hospital team, playing a part in delivering the best possible care to patients and their families by providing non-clinical duties.  Volunteers cannot replace the role of a paid employee.

The range of activities will be dependent upon the placement, and Volunteers are required to adopt a flexible approach to meet the needs of the service requirements.   

Duties include:

  • Greeting patients, staff or visitors on arrival.
  • Assisting with feeding of patients on a 121 basis. 
  • To sit alongside/alone with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
  • Accompany patients as and when required for further treatment such as X-ray.
  • Undertake patient surveys in a ward environment to understand the experiences of a patient.
  • Maintain safety of patient’s personal clothing and property in accordance with agreed policies related to security and confidentiality.
  • Visiting/chatting/reading to patients who may not have visitors.
  • Helping the hostess to serve meals and deliver snacks to patients.
  • Re-filling water jugs and keeping patient bed areas tidy. 
  • Helping prepare self-caring patients for washing – i.e. laying out their toiletries for them, assisting them when they are finished.
  • Collecting medications from pharmacy.
  • Assisting staff with making beds and taking linen bags to the riser.
  • Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.
  • Sitting with anxious patients, particularly those who are vulnerable and have no visitors.
  • Collecting/delivering messages or small items to and from departments – always following a request from a member of staff, ensuring items are placed in a sealed carrier.
  • Ensuring that information racks and notice boards are tidy.
  • Other relevant duties as required.

Full training will be provided.  So if you are looking to expand your skill base, gain valuable experience for your CV, or enjoy helping out in a varied role, then this is the opportunity for you.


No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.

  • Previous volunteering or experience of working in a health or social care environment is not essential for this role, although any relevant experience should be detailed on the application. 
  • Administration experience is required if interested in an administration position.
  • Experience in a hospital setting would be an advantage.
  • Working with the public. 
  • Ability to be friendly, polite and caring with patients, visitors and Trust staff.
  • Reliable, honest and punctual.
  • Ability to exercise confidentiality and discretion. 
  • Ability to work on own initiative.
  • Ability to work under pressure in different wards/ departments as and when required.


  • Accessibility
  • Age restrictions
    At least 16 years of age
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Parking expenses/travel expenses will be reimbursed.
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Mandatory, and role specific training, relevant to the role.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When do I need to be available?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Regular commitment of 3 hours a week, Monday-Friday 9.30am - 12.30pm / 1.00pm - 4.00pm



Register your Interest


  • Employment, Education and Training
  • Health and Social Care
  • Older People


  • Administration and Office
  • Advice and Information
  • Business Skills
  • Computers, IT and Websites
  • Creativity
  • Driving
  • General Helping
  • Practical Skills
  • Support and Information
  • Supporting People and Befriending

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