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Recruitment Coordinator

Posted for SSAFA - Northamptonshire

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Could you help your local armed forces charity SSAFA, Soldiers,Sailors,Airmen & Families Association branch recruit volunteers in your area? You don’t need a military background, just some good I.T. and admin skills, the ability to get on with a wide range of people and good written and spoken English.

There are SSAFA branches throughout the UK and overseas. Their Recruitment Coordinators help find local people interested in supporting SSAFA and take them through the recruitment and selection process.

They have been supporting the Armed Forces community for more than 130 years.  Their clients come from all backgrounds and age groups and may have served in WW2 or in more recent conflicts such as the Falklands or Afghanistan.

To offer the best possible service to clients they need to match the right volunteers to the right role. They would  love to hear from you if you think you could help with this important role.  As part of your local branch you might have access to an office, but many volunteers are based at home.

What would you be doing?

  • Working with other branch volunteers to develop an inclusive recruitment programme 
  • Working with colleagues in Central Office to promote national and local recruitment campaigns 
  • Acting as the first point of contact for all volunteering enquiries into the branch and ensuring that all potential volunteers receive a timely response 
  • Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background 
  • Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion 
  • Keeping Volunteer Recruitment colleagues in Central Office informed of any branch vacancies
  • Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers 
  • Supporting volunteers through the recruitment and selection process (including the disclosure process where relevant) and completing the admin needed for volunteers to appear on the national database 
  • Arranging informal interviews for new volunteers conducted in-line with SSAFA policies 
  • Supporting any volunteers facing barriers to find a suitable role or referring them to other organisations for relevant support if this is not possible 
  • Providing reports to the local SSAFA branch and to SSAFA’s Central Office 
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser 
  • Volunteering within the standards and values of SSAFA including observing policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction)

What can you gain from this volunteering role?

  • Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
  • Use your skills, knowledge and experience to benefit others 
  • Appreciate that your role has a positive impact on the quality of service SSAFA can provide to clients as well as providing opportunities for volunteers
  • Support and friendship from your local SSAFA branch and the wider SSAFA community
  • Experience, training and skills that you can highlight on your CV and in job interviews 
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training and support?

  • On-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe. 
  • Access to a range of e-learning courses. 
  • Support from the Volunteer Support Manager and Trainer (per region) 
  • Access to the Volunteer Experience Team based at central office  


  • Friendly and approachable people, possibly with some experience of administration
  • Good written and spoken English
  • Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues 
  • Ability to send and receive emails – you will receive your own SSAFA email address 
  • Ability to encourage and motivate all volunteers to undertake training
  • Willingness to use spreadsheets/records of volunteer training 
  • Reliable attitude, contact clients and volunteers promptly, keep appointments etc. 
  • Ability to maintain confidentiality and keep information safely
  • Access to public transport or a car to travel to meetings and events
  • Ability to provide two referees: former employers or other people that know you well (other than relatives)


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Reimbursement of out-of-pocket expenses
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description


This opportunity has no specific location.

When do I need to be available?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.

Register your Interest


  • Armed Forces & Veterans


  • Administration and Office
  • Marketing and Media

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