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National Information Line volunteer

Posted for Cats Protection

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Contact centre volunteers are the friendly and passionate voices behind the National Information Line. They provide information and advice to members of the public around Cats Protection and many cat-related topics, including: adopting cats, re-homing cats, helping stray cats and cat care.

Based from their own homes Contact Centre volunteers are the first point of contact for incoming calls from members of the public. They play a key role in helping our feline friends lead happy and healthy lives by helping members of the public with their cat related queries.  All volunteers should be happy and confident in their roles. To make sure this is the case, dedicated full training is provided over the phone with ongoing support and guidance from the team of contact centre coordinators located at the National Cat Centre. Also varied online training available.  The team have a dedicated private Facebook group for discussion and interaction with other volunteers supporting the service. The support provided will ensure volunteers have an enjoyable and great experience with Cats Protection.


 Good listening and communication skills

 Customer service experience

 A calm and empathetic manner

 Basic IT skills

 Access to a computer with a good internet connection (calls would not incur any cost)


  • Accessibility
    This is a remote, home-based opportunity.
  • Age restrictions
    Volunteers must be 18+ to volunteer on the National Information Line.
  • DBS check required
  • Expenses reimbursed
    Infrequently invite volunteers to attend events - expenses are reimbursed if volunteers choose to attend.
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
    wide-ranging policies covering all aspects of volunteering
  • Volunteers covered by insurance
  • Written role description


This opportunity can be carried out whilst working from home.

When do I need to be available?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

Contact Centre volunteers usually spend around 3 to 6 hours per week in this home based, flexible role. Due to the National Information Line opening hours, volunteering time is during office hours, which are Monday to Friday between 9am and 5pm. Times are normally agreed a week in advance to ensure service available to all incoming calls.

Register your Interest


  • No specific interest
  • Wildlife and Animals


  • Administration and Office
  • Advice and Information
  • Computers, IT and Websites
  • Supporting Charities
  • Supporting People and Befriending

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