IT Buddy- help others use computers at the library

Posted for Northamptonshire Libraries and Information Service: Daventry Library

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Share your IT skills by helping library customers who struggle to use computers or the internet to gain IT knowledge and skills. You don’t have to be an expert, just be able to show people how to use a computer on a day-to-day basis (for example, internet shopping, accessing email, etc.)

Main tasks

Provide help and support for Library customers in using computers and the internet according to their individual needs
Help develop the skills and self-confidence of computer users so that they can go on to help themselves
Offer a flexible and responsive service to Library users, alongside library staff
You will also promote the library’s online services to customers and use your knowledge to help Library customers benefit from use of the internet

Skills

What do I need to get involved?

Confidence and enthusiasm about using computers and the Internet
Good communication and listening skills
Patience to support people who are learning something new
Be flexible, reliable and able to help on a regular basis
Ability to work without supervision

What’s in it for me?

Gain experience in supporting others
Develop or use communication skills
Give something back by helping another person to get online

Dates and times

This role can be carried out at a flexible time to suit you during library opening hours.However, most libraries require support on Fridays when computer use is free.