Generalist Navigator

Posted for International Lighthouse CIC

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Working with members of European communities, providing guidance, information, and language support (where applicable) on general matters of concern to the client. Conducting face-to-face or telephone appointment sessions, gathering information from the client, and analyzing the evidence.

Producing a summary note for the purpose of casework and accessing any urgent needs to be addressed. Following up - discussing with a caseworker or the senior and leading on the next steps.

Liaising with Third Parties from Private Sector:

- managing communication with solicitors and barristers who we are currently co-working with

- building new relationship to meet the need of the business and to improve service we offer to clients

- growing our networks by seeking new service contracts and improving the existing ones

· Act as an ambassador of our main company ethos:

- caring, nurturing and delivering the main company views, aims and objectives

- growing our service by constantly delivering the message across to the community and stakeholders

- reviewing and improving the company's ethos by reflecting the changing needs of our communities in line with changes to the Law and daily

· Attend necessary training sessions, attend seminars/webinars on behalf of the firm where it might be considered beneficial to the growth and development:

- seek out and register in person or other staff members to the relevant training sessions and webinars (any paid webinars to be prior discussed with the management of the firm)

- keep the personal records of staff in a manageable format (Excel / Word table) to keep record of all training attended

- attend the necessary upskilling sessions yourself to gain new skills and improve the service

· Look after existing cohort of staff and volunteers:

· Assist senior management with management of records of existing staff

· Place relevant volunteering and paid position job adverts out in public domain

· Assist senior management with job interviews for new freelancers / part-timers / contractors

· (FOR HR trained staff) Advice senior management accordingly on what steps must be taken to ensure compliance with Employment Law in relations to employer-employee duty:

· (Where relevant qualification allows) take responsibility for overlooking employment law and keep records of staff holidays / sick days / days of absence

· Ensure understanding of Employment Law and assist senior management in meeting it’s employer’s duty

Skills

Training is provided.

Details

Location

This opportunity has no specific location.

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