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Generalist Adviser

Posted for Citizens Advice Services Corby & Kettering

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Generalist Advisors are the next person to see clients face to face in one of the variety of venues we use after the initial gateway assessment. They will identify the scope of the individual's problem and ask questions to establish the extent of the issue and if there are further problems that may be affecting the client. All client details are entered onto the electronic case recording system (Casebook). The Advisor will then offer the client advice, or signposts them to other organisations that can help them. If required they will arrange further appointments to complete forms, contact people on behalf of the clients or arrange a further follow up. Advisor sessions normally last for 1 hour approximately but can last for up to two dependant on the clients needs.

Skills

Full training will be given in CAB procedure it would be useful if the individual had some customer service experience and some ability with different IT systems e.g. excel, word. They must be able to speak and have a good understanding of the English language. As form filling and letter writing may be required for clients they will also need to show good writing skills or use of the computer spelling and thesaurus functions. Numeracy is also important in this role

Register your Interest

Interests

  • No specific interest

Activities

  • Advice and Information
  • Legal Work
  • Support and Information

Details

  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When do I need to be available?

Start Date: 07/02/2021

End Date: 11/02/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Hours to be discussed

Location

Municipal Council Offices
Bowling Green Road
Kettering
Northamptonshire
NN15 7QX

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