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Customer Support Volunteer

Posted for Northamptonshire Libraries and Information Service: Daventry Library

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Excellent customer service is vitally important at LibraryPlus and our volunteers can make a real difference to our customers’ experience – making them feel welcome in the library, signposting them to information and services, helping them to use library equipment and resources, delivering books to those unable to visit the library or simply helping with refreshments at regular coffee mornings.

There are a range of Customer Support opportunities available in our libraries including Greeter, Home Library Service Volunteer and Coffee Morning Volunteer. (A full description for each of these roles is available from the library)

Tasks are dependent on the type of role, but may include;

  • Meeting and greeting visitors to the library
  • Explaining the layout of the library and signposting to services
  • Assisting with the use of self-service machines or accessing the library online catalogue
  • Supporting and assisting customers using the People’s Network
  • Visiting customers in their own homes, delivering and collecting books

Skills

  • Be outgoing, welcoming and approachable
  • Have good communication and listening skills
  • Have an interest in libraries, books and reading
  • Enjoy meeting and helping people

Register your Interest

Interests

  • Arts, Heritage and Entertainment
  • Families and Parenting
  • No specific interest

Activities

  • Advice and Information
  • General Helping
  • Support and Information

Details

  • Age restrictions
    18 and over
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When do I need to be available?

Start Date: 08/03/2021

End Date: 08/03/2022

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Flexible to suit

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