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Posted for SSAFA - Northamptonshire

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SSAFA is a national charity helping and supporting those who serve in our Armed Forces, those who used to serve and the families of both,  One day's paid service in any of our Armed Forces is all that is needed to qualify for assistance from SSAFA.  Their network of volunteer Branches and Service Committees provide support to the Armed Forces and veterans community.  Currently SSAFA has 92 Branches and 65 Service Committees worldwide.

Caseworkers provide support and advice to eligible individuals recognised as temporarily and/or permanently vulnerable adults requiring wellbeing and emotional support.  The role is to assess the needs of the clients (predominantly in their own homes) and access appropriate assistance.  This could include obtaining financial assistance for welfare needs, advice and support in the management of personal affairs and finances, accessing special equipment for clients with disabilities and transportation to and from medical appointments. 

Caseworkers are supported by the Division Secretary or, where this is no Division, the Branch Secretary.

Duties may include:

  • Ensuring confidential handling of all information concerning clients in accordance with SSAFA's confidentiality and data protection policies.
  • Raising any concerns regarding safety and wellbeing - the client's, self or other in line with safeguarding policies.
  • Making contact with and visiting eligible clients in their homes or care establishment to identify their needs and determining appropriate support.  This frequently includes accessing and recording detailed (client-related) financial information (income & expenditure) and sourcing services on behalf of the client.
  • Carrying out casework promptly by contacting clients within 48 hours of receiving details of a case and making a visit to the client's home within four or five days, advising the division secretary of the circumstances where this is not possible.
  • Ensuring all financial cases are fully recorded on the Form A and then documented on Case Management System and appropriately closed when actions are complete.
  • Ensuring personal safety recommendations are applied when visiting clients.
  • Monitoring the progress of a case, keeping the client informed, and advising referral agencies of the outcome.
  • Attending and participating in the AGM, Branch or Division meetings, study days and mandatory refresher courses (every  5 years).
  • Supporting the Branch's fundraising and awareness activities where possible.
  • Promotion of SSAFA in the local area so that eligible persons are aware of assistance available.
  • Keeping the Branch/Division Secretary up-to-date with availability to do the role.
  • Ensuring that all data processed or held as part of the role is processed and held strictly in accordance with SSAFA's data management policies and procedures.
  • Complying with and promoting SSAFA values and standards, including the code of confidentiality


A forces background is not essential, a driver's licence is beneficial for some geographical areas. 

IT and report writing skills are necessary.  Caseworkers should also be empathetic and non-judgemental.  


  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Caseworker's course and CMS database training once joined. Branch training days, & mandatory refresher training to attend every 5 years.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description
    Further advice & guidance can be found in Duties and Responsibilities of Branch & Service Volunteers, dated 21.10.2015.

When do I need to be available?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No
Register your Interest


  • Black and Minority Ethnic Communities
  • Disability
  • Families and Parenting
  • Health and Social Care
  • Mental Health
  • No specific interest
  • Older People


  • Administration and Office
  • Advice and Information
  • Computers, IT and Websites
  • Fundraising and Finance
  • Marketing and Media
  • Supporting People and Befriending

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