Advisor for CAB
Posted for Citizens Advice Daventry & District (CAB)
We want to help provide an effective and efficient advice service to members of the public, and help influence government and other organisations by informing them of the effect of their actions on the lives of clients.
You can help us to provide the advice to people who are looking for information and help
Main duties and responsibilities could include:
• Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.• Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.• Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.• Completing clear and accurate case records.• Recognising the root causes of problems and participating in taking appropriate action.• Keeping up to date on important issues by attending the appropriate training and by essential reading.
We are looking for :
• A commitment to the aims and principles of the CAB service.• Excellent communication skills.• Being open and approachable.• Ability to communicate clearly both orally and in writing.• Ability to sift through information and extract what is relevant.• Basic mathematical skills, including percentages.• Respect for views, values and cultures that are different to their own.• An understanding of why confidentiality is important.• An openness to using computers on a regular basis.• A positive attitude to self-development and assessment.• Ability to work as part of a team.• Ability to recognize your own limits and boundaries in the role.
- No specific interest
- Advice and Information
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When do I need to be available?
Start Date: 25/02/2021
End Date: 25/02/2022
The Centre is open weekdays 10am-3pm - CLOSED On Wednesdays
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